Rapid response times are important to every organisation’s security, particularly when systems are critical. AVANZA’s support team are available 24/7 to assist clients via telephone, email, remote access dial-in or site attendance.
Every call is logged and responded to within 30 minutes and, with AVANZA’s guaranteed 4-hr on-site response time option, an engineer is always on hand and ready to solve any problems.
We also use the latest field service management software solutions, enabling us to provide our engineers with your callout information, site history and updates to the job specification in an instant, while providing you with up to date information on the engineer’s location, estimated time of arrival and a full electronic report on completion.