24/7 Support

24/7 Support

Rapid response times are important to every organisation’s security, particularly when systems are critical.  AVANZA’s support team are available 24/7 to assist clients via telephone, email, remote access dial-in or site attendance. 

Every call is logged and responded to within 30 minutes and, with AVANZA’s guaranteed 4-hr on-site response time option, an engineer is always on hand and ready to solve any problems.

We also use the latest field service management software solutions, enabling us to provide our engineers with your callout information, site history and updates to the job specification in an instant, while providing you with up to date information on the engineer’s location, estimated time of arrival and a full electronic report on completion.

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Further Services

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Design & Consultation

Our focus is on creating the right security system for your premises. With over 20 years of experience, we approach each project with an open mind, working closely with clients to clearly identify requirements and design intelligent security systems to match.

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24/7 Support

Rapid response times are important to every organisation’s security, particularly when systems are critical.  AVANZA’s support team are available 24/7 to assist clients via telephone, email, remote access dial-in or site attendance. 

client

Installation and Project Management

All installations are carried out in accordance with manufacturer guidelines, NSI and British Standards, by our fully certified, highly skilled and experienced installers.

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Maintenance & Service Agreements

AVANZA offer Maintenance and Support Agreement packages designed to help keep your system performing at its optimum level.

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System Integration

Security systems today go beyond traditional applications.

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